Customer reviews of V P I Used Car Sales Ltd

By Khan H on 12 October 2017 | Verified purchase

I bought a nice Lexus Rx400h from this dealer Valued for money, the vehicle was reasonably priced and I was given a discount and was offered a cambelt replacement too, the sales people there are friendly and not pushy with the sales and answered my queries politely and knowledgeable, they have given me time to come back to collect the vehicle and dealt with necessary documentations smoothly, Highly recommended

Reply from V P I Used Car Sales Ltd on 18/11/17

thanks for your review. We like to treat all our customers fairly. Our customer satisfaction is our highest priority. We look forward to see you again in the future for another car. Thanks for your custom.

By Paul T on 30 April 2017 | Verified purchase

VPI are the beat car sales company I have ever used and I have had a lot of cars in my life. They are polite, down to earth and not in the least pushy or hurried. I was totally at ease from the first moment I arrived at their courtyard; in all honesty I kept wondering when the hard sales would start but it never dI'd and they were helpful and patient with all my queries and concerns. I left there with an excellent vehicle AND the peice of mind that I'm being well looked after by a garage I can trust. Can't praise the guys at VPI enough!

By Y Decarla G on 15 April 2017 | Verified purchase

Absolutely brillant best customer service by far went over and beyond to accommodate my visit from Wales . Truly an honourable team, ladies you can trust these guys to be open honest not shady . 100% happy this is my honest opinion . I would definitely recommend and use again if and when I need to, at last car dealers I can trust.! Thank you all guys so much good job . Your time was appreciated Mr Chester , Sam and Jamal

By N M on 11 June 2020 | Purchase not verified

I CAN NOT FAULT THIS COMPANY ON ANYTING, FROM START TO END THE SERVICE FROM VPI WAS EXCEPTIONAL. CAR PRICE 10/10 CUSTOMER SERVICE 10/10 AFTER CARE SERVICE 10/10. MOST IMPORTANT FOR ME WAS NO SALESMAN PRESSURE, LET ME TAKE MY TIME TO VIEW THE CAR, ANSWERED ALL MY QUESTIONS AND WHEN I MEAN THESE GUYS KNOW WHAT THEY ARE TALKING ABOUT TRUST ME YOU CAN TELL THEY HAVENT BEEN AROUND FOR 5 MINS LIKE MOST OTHER TRADERS THEY HAVE FULL KNOWLEDGE ON ALL THIER CARS AND MORE. IF I COULD FLAW THEM FOR ONE THING I WOULD NOT HAVE TAKEN OUT THE TIME TO WRITE THIS REVIEW. I BELIEVE THEY DESERVE THE APPRECIATION AND A GOOD REVIEW. GOOGLE ONLY ALLOWS 5 STAR BUT FROM ME VPI YOU GUYS HAVE 10/10 LIKE YOUR SERVICE. KEEP THE GOOD WORK UP AND SEE YOU FOR MY NEXT CAR YOU JUST EARNED YOURSELF A PERMANANT AND RETURN CUSTOMER

By Domenico L on 27 May 2020 | Purchase not verified

Previously purchased this car from the dealer, after a 40 mile trip I realised has problems, so I took it to a professional and was advised that its in need of a new gearbox & clutch, warranty does not cover this as it has a limit of how much you can claim at one time. Also after I paid I found out there was only one key for the vehicle not two as advertised. Central locking on boot didn’t work properly, also was glass in drivers door. When I finally returned the car for a refund I was stung by a £250 admin fee plus mileage costs! I should probably have took it for a test drive the vehicle but I trusted the dealer that everything was in good order, i was totally wrong. I know it’s costly but I would recommend having the vehicle inspected by the AA, RAC or someone who is very knowledgeable about cars, it will save you money in the long run.

By neal P on 25 May 2020 | Purchase not verified

It is the first car I have been able to buy in three years and I bought a lovely Mercedes CLK. I had limited direct experience with the employees at VPI due to current circumstances but, dealt with by phone, it was seamless and they arranged delivery and it was exactly as described. Very pleased and very professional. Thanks guys. 5 stars from me.

By Enzo W on 04 May 2019 | Purchase not verified

Brought a Peugeot 807 from this car dealership & developed a fault, but unlike most used car dealerships, this dealership then took the car back and repaired the fault at no cost to the buyer of the car. The dealership did not even make any effort on trying to put the blame of the fault back onto the buyer. Great dealership that can be fully trusted. Great friendly staff, whom will assist the customer in any way. Do not let the location put you off. Warning only by cars from this dealership, as I would not trust any others second hand car dealerships.

By Craig A on 25 November 2018 | Purchase not verified

I have recently bought a vehicle from this dealership - Citroen C4 Grand Picasso 15 plate. It listed a much higher spec than was actually supplied with various add ons which were not present. When I collected the car and signed paperwork, this took under 5 mins and the agent appeared disinterested. There was no inspection prior and having never bought from a dealer before I was inexperienced and therefore did not know what to expect. Having driven off, I noticed a service light appeared on the dashboard and the parking sensors failed to work. I have contacted the dealership about this but still do not have a reply as of yet (2days). Having looked through the car at my destination, I noticed a razor blade in the glovebox, coins in the tray, rubbish under the seat - lets just say no valet took place. So for ratings, not so good

By Ian M on 21 November 2018 | Purchase not verified

I'd just like to say that i had an excellent experience with this garage, saw a car that me and my family wanted (Chrysler Grand Voyager V), chatted with the sales reps on the phone previous to buying etc. Travelled for a whole day by train from Blackburn in Lancashire to their forecourt and the car was exactly as described on the phone and seen in the pictures. Bought it straight away, they even took it away as i did the paperwork for a wash. Would definitely recommend to anyone who is considering buying from them. This is how the 2nd hand car sales industry should be run, all other garages take note. Couldn't do enough for me. Brilliant warranty and 12 months breakdown cover also included. Very very happy customer (and family), thanks VPI and keep up the good work.

By simon R on 01 August 2018 | Purchase not verified

I bought a lovely land rover off these guys good all round service ,sorting out everything from sale and thru to warrenty work.Jamal is a very friendly guy for a sales man ,but no hard sell from anyone there which in todays world is rare because everywhere else i had been were overly pushy to make a sale.but these guys are good .